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Refund Policy

Refunds and Exchanges

Private individuals who have self-registered and are purchasing courses through FPC:
  • Courses that have not been started, the purchaser has unconditional rights to refunds within 30 days of purchase.
  • A course that has been partially viewed (opened and viewed to the beginning of the third segment) may be exchanged for one of equal value, within 30 days of purchase.
  • Private self-registered accounts that are dormant for over 2 years may be deactivated without a refund.

Agencies and other bulk purchases:
  • Pre-purchased training units are nonrefundable and may be used in exchange for FPC courses for up to 2 years.
  • Contracted purchases – refunds and exchanges are covered in the contractual agreement.
  • Agency accounts that are dormant for over 2 years may be deactivated without a refund.

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