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Google Chrome browser stores temporary copies of the files you download from the internet onto your computer. When you return to a webpage you have visited before, Chrome decides whether to download the page again, or simply display the previously downloaded and saved copy. This process, called "caching," can cause problems if Chrome displays previously downloaded content instead of downloading the latest version of that content.

To overcome caching problems, simply follow these steps:

  1. At the top right of your browser click More (the 3 vertical dots).
  2. From that pulldown menu select More Tools, then Clear browsing data...
    Clear Browsing Cache, steps 1&2
  3. At the popup dialog set Time range to All time, make sure the Browser history and Cache images checkboxes are marked, and click Clear Data.
    Clear Browsing Cache, step 3

Microsoft Edge stores temporary copies of the files you download from the internet onto your computer. When you return to a webpage you have visited before, Edge decides whether to download the page again, or simply display the previously downloaded and saved copy. This process, called "caching," can cause problems if Edge displays previously downloaded content instead of downloading the latest version of that content.

To overcome caching problems, simply follow these steps:

  1. In the top right, click the Hub icon (looks like three horizontal lines).
    Clear Browsing History, step 1
  2. Click the History icon, and then select Clear all history.
    Clear Browsing History, step 2
  3. Select Browsing history and Cached data and files.
    Then click Clear.
    Clear Browsing History, step 3
  4. After the "All Clear!" message appears, exit/quit all browser windows and re-open Microsoft Edge.

Mozilla Firefox stores temporary copies of the files you download from the internet onto your computer. When you return to a webpage you have visited before, Firefox decides whether to download the page again, or simply display the previously downloaded and saved copy. This process, called "caching," can cause problems if Firefox displays previously downloaded content instead of downloading the latest version of that content.

To overcome caching problems, simply follow these steps:

  1. From the History menu, select Clear Recent History…
    If the menu bar is hidden, press the Alt key on your keyboard to make it visible.
    Clear Browsing History, step 1
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
    Clear Browsing History, step 2
  3. Click the Details arrow to see the options and then select all checkboxes except Cookies.
    Clear Browsing History, step 3
  4. Click Clear Now.
    Clear Browsing History, step 4
  5. Exit/quit all browser windows and re-open the Firefox.

Microsoft Internet Explorer stores temporary copies of the files you download from the internet onto your computer. When you return to a webpage you have visited before, Internet Explorer decides whether to download the page again, or simply display the previously downloaded and saved copy. This process, called "caching," can cause problems if Internet Explorer displays previously downloaded content instead of downloading the latest version of that content.

To overcome caching problems, simply follow these steps:

  1. Click on the Tools button and choose Internet Options
  2. Click on the Delete... button on the General tab of the Internet Options window
  3. Check the Preserve Favorites website data option
  4. Check the Temporary Internet Files option
  5. Check the History option
  6. Click on the Delete button
  7. Dismiss the Internet Options window by clicking the OK button

This procedure is illustrated below.





Microsoft Internet Explorer stores temporary copies of the files you download from the internet onto your computer. When you return to a webpage you have visited before, Internet Explorer decides whether to download the page again, or simply display the previously downloaded and saved copy. This process, called "caching," can cause problems if Internet Explorer displays previously downloaded content instead of downloading the latest version of that content.

To overcome caching problems, simply follow these steps:

  1. Select Tools (via the Gear Icon) > Safety > Delete browsing history....
    If the menu bar is hidden, press Alt to make it visible.
    Delete Browsing History, step 1
  2. Deselect Preserve Favorites website data, and select:
    Temporary Internet files and website files and History
    Delete Browsing History, step 2
  3. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
    Delete Browsing History, step 3
  4. Exit/quit all browser windows and re-open Microsoft Internet Explorer.

Opera browser stores temporary copies of the files you download from the internet onto your computer. When you return to a webpage you have visited before, Opera decides whether to download the page again, or simply display the previously downloaded and saved copy. This process, called "caching," can cause problems if Opera displays previously downloaded content instead of downloading the latest version of that content.

To overcome caching problems, simply follow these steps:

  1. At the top left of your browser click the Opera Menu.
  2. From that pulldown menu select History, then Clear browsing data
    Clear Browsing Cache, steps 1&2
  3. At the popup dialog click the indicated checkboxes, set the scope to the beginning of time, and click Clear browsing data.
    Clear Browsing Cache, step 3

Puffin browser stores temporary copies of the files you download from the internet onto your computer. When you return to a webpage you have visited before, Puffin decides whether to download the page again, or simply display the previously downloaded and saved copy. This process, called "caching," can cause problems if Puffin displays previously downloaded content instead of downloading the latest version of that content.

To overcome caching problems, simply follow these steps:

  1. At top right, select the preferences menu (at the 3 parallel lines icon).
  2. In the dropdown menu, select Settings.
    Delete Browsing History, step 1,2
  3. At the popup dialog click Clear browsing data, click all checkboxes except Cookies and Passwords, and then click Clear.
    Clear Browsing Cache, step 3

Apple's Safari browser stores temporary copies of the files you download from the internet onto your computer. When you return to a webpage you have visited before, Safari decides whether to download the page again, or simply display the previously downloaded and saved copy. This process, called "caching", can cause problems if Safari displays previously downloaded content instead of downloading the latest version of that content.

To overcome caching problems, simply follow these steps:

  1. From the top menu, choose Safari (or History) and pulldown to Clear History....
    Clear Browsing History, step 1
  2. Set the Clear selector to all history.
    Clear Browsing History, step 2
  3. Click Clear History.
    Clear Browsing History, step 3
  4. Exit/quit all browser windows and re-open Apple Safari.

Vivaldi stores temporary copies of the files you download from the internet onto your computer. When you return to a webpage you have visited before, Vivaldi decides whether to download the page again, or simply display the previously downloaded and saved copy. This process, called "caching," can cause problems if Vivaldi displays previously downloaded content instead of downloading the latest version of that content.

To overcome caching problems, simply follow these steps:

  1. At the top left of your browser click the Vivaldi Menu.
  2. From that pulldown menu select History, then Clear browsing data
    Clear Browsing Cache, steps 1&2
  3. At the popup dialog set Delete Data for All Time, click all checkboxes except passwords and cookies, and click Clear Browsing Data.
    Clear Browsing Cache, step 3

Clearing the Cache

If the video is "freezing" or is having trouble loading it most likely because your browser's cache needs to be cleared. The wording and instructions for this task varies depending on a computer's operating system; sometimes it's called "Delete Browsing History", sometimes "Clean Cache", and more. Below are very general instructions.

To clear your cache/delete browsing history:

  1. Click on the Tools button. If Delete Browsing History is an option, click that. Otherwise, choose Internet Options.
  2. If you clicked Internet Options, click the "General" tab, then click the "Delete" button.
    When the computer is done, dismiss the Internet Options window by clicking the "OK" button.
  3. If you clicked Delete Browsing History, click "Preserve Favorites," "Temporary Internet Files," and "History."
    Click on the "Delete" button.

If clearing your cache does not resolve the issue it may be an issue with the "content streaming".

Please try the following:

  1. Open the course.
  2. Click on video settings.
    The box next to "allow video streaming when available" should be un-checked. You may also choose to change the video quality.
  3. Click on the drop down menu in the "video settings box."
  4. Change the video quality to "lower quality (faster loading)."
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